If you get the following message:
Anti-virus software failed unexpectedly while scanning this file
The following may fix it, but be aware it may not work on all platforms. I only tested on Windows XP. After you make changes in registry, reboot computer. If change doesn’t work, then change back to ‘3’. I do not have an alternative.
Do not do if you are not familiar or hesitate about accessing the registry.
- Click on ‘Start’
- Click on ‘Run’
- Type ‘regedit’ in text box
- Go to the following key:
HKEY_LOCAL_MACHINE >SOFTWARE >Microsoft >Windows >CurrentVersion >Policies >Attachments
- Double click on “
ScanWithAntivirus” registry key and change its value to “
1” which is by default “